Terms & Conditions

By accepting our services you have read & accept our terms & conditions

Bolt Smart Homes Group accepts no responsibility for the customers internet connection speeds from their ISP (Internet Service Provider) that may affect the way high resolution images are viewed over the internet on remote devices.

At site visit we will run an internet connection speed test to determine your line speed. We recommend a minimum download speed of 10Mbps & upload speed of at least 7Mbps and to have no usage caps.

Bolt Smart Homes Group accepts no responsibility for the sites LAN (Local Area Network) traffic. Large/hi traffic networks may create slower data transfer speeds resulting in slower responses & data lag.

Faults/discrepancies must be reported to the company within 4 weeks of install. All faults/discrepancies after the 4-week period will be charged at standard rates. Call out fees, parts and labour charges will apply unless there is a maintenance agreement in place.

Payments & Deposits

We operate a deposit system. A percentage of your quote will be due on acceptance to secure your booking date & equipment. This is generally 40-50% of your quote. A full refund will be issued if you decide to cancel/change more than two days before you’re booking. A charge of £75.00 will be incurred if this is less than two days. Deposits are necessary to avoid disruption to our schedule and we are charged by our distribution partners for the return of your equipment should you decide to cancel.

Orders that have been placed and then cancelled that contain customised GDPR/warning signs will be chargeable.

Full payment is due on completion of the works before our engineers leave site.

All equipment will remain the property of Bolt Smart Homes Group until full payment has been received.

Data Protection

Bolt Smart Homes Group does not accept any responsibility for data protection regulations. It is the system owners responsibility as to how you comply with data protection, including how you capture & handle recorded data.

Bolt Smart Homes Group are committed to upholding the integrity of the information you share with us and respect the privacy of all our clients and prospective customers, this policy outlines how we obtain, use, share and store your personal information as well as your data protection rights and your right to exercise them.

Our website may include links to third party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow a third party to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statement. When you leave our website, we encourage you to read the privacy notice of every website you visit.

Bolt Smart Homes Group are fully GDPR compliant meaning all applicable regulations are fully adhered to giving peace of mind to anyone who allows us to handle their personal information.

Bolt Smart Homes Group is a data controller meaning we determine the purposes and means of the processing of your personal data. This means that we are the one that decides what personal data is used for, how it will be used and why.

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.

We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

If you are a customer this will be for at least the duration of your contract with us, for marketing purposes this will be for the duration in which you remain in trading within our specific area.

Generally, to determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.

Details of retention periods for different aspects of your personal data are available and can be requested from us by contacting us.

Bolt Smart Homes Group may make changes to this privacy policy if and when its own or GDPR change, we remain committed to upholding all information rights as set by the regulatory authority and any changes we make will either fall directly in line with or be as a result of any changes made by them.


You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly.

Cookies are used when viewing our website pages, cookies are small files that copy themselves onto your computer’s hard drive as you navigate and use our websites services. The intention of the cookie is to stream line your browsing experience and speed up certain functions within the website the subsequent times you use it, these files can contain login information, product pages or search criteria you may have previously entered

If you do not wish to use cookies they can be disabled and deleted from your computer without any risk to compatibility with our website and your computer, details on how to disable and delete cookies can be found in the help section of your web browser.

This privacy policy sets out how Bolt Smart Homes Group uses and protects any information that you give Bolt Smart Homes Group when you use this website. Bolt Smart Homes Group is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. Bolt Smart Homes Group may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

What we collect

We may collect the following information:

  • name
  • contact information including email address
  • demographic information such as postcode, preferences and interests
  • other information relevant to customer surveys and/or offers

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

Internal record keeping.
We may use the information to improve our products and services.
We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.


Bolt Smart Homes Group will not be held responsible for any system errors/changes that causes fault, that are the result of an administrative change by a system user.

Bolt Smart Homes Group will not be held responsible for any equipment that is removed or tampered with that causes fault.

Bolt Smart Homes Group will not be held responsible for any changes to the systems parameters that causes fault.


The information on this website is intended as information only and should never be used as a substitute for legal or professional advice. We cannot guarantee that the information is in date nor comply with individual circumstances. If you have any doubts about information on this site then please do not hesitate to contact Bolt Smart Homes Group and speak to a member of staff direct.

All links out of this website are checked on submission and on a regular basis and are only included to enhance the information we provide. However, their websites are not under our control and Bolt Smart Homes Group are therefore not responsible for the content, information, services or products provided by these companies. Should you have any issues with the content of the sites we link to then please contact us so we can review these links and act accordingly.

We make every effort to check and test this website during production. However, we would advise you to run an anti-virus program on anything you download from the Internet. We cannot accept any responsibility for any damage to your computer system or loss of data caused by using this website.

This website and the use of it is governed by English law and English courts shall have exclusive jurisdiction over any disputes connected to this website.

Due to continuous manufacturing modifications the specifications for all products may change without notice.

This website does not endorse or favour any specific commercial product or business. Non-government sites linked to from this website are present only because they may be useful additions to the information we provide. A link to a third-party website does not imply endorsement; use your own judgement to decide whether the information or service on that website is suitable for your needs. If a website is not linked to, this does not mean or imply that it is unsatisfactory. The linked websites are regularly reviewed in the light of customer usage and feedback.